Returns Policy

# Returns Policy ## Overview Because many ENDURE products are sensitive research or wellness materials, returns are limited. ## Eligible issues Contact support within 48 hours of delivery if: - The package arrived damaged - The wrong item was shipped - The order confirmation does not match what you received Include your order number and clear photos of packaging and product labels. ## Generally not returnable - Opened, used, reconstituted, or tampered products - Products damaged by improper storage after delivery - Incorrect addresses provided by the customer - Digital content and educational materials ## Lost packages If tracking shows no delivery after a reasonable window, contact support so we can open a carrier investigation. Resolutions may include replacement or store credit at our discretion. ## Chargebacks Please contact support before filing a payment dispute so we can resolve legitimate issues quickly. Unwarranted chargebacks may result in account suspension. ## Contact support@endurenaturals.com Subject line: RETURN REQUEST – Order #[number]